4me a SaaS service management solution that allows large enterprises to collaborate seamlessly with their managed service providers, while gaining real-time insight into the level of service they receive.

Founded in 2010, 4me is headquartered in Palo Alto, California.

The service

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

  • - Service portfolio & catalog management
  • - Service level management
  • - Service asset & configuration management
  • - Incident management
  • - Request fulfillment
  • - Knowledge management
  • - Problem management
  • - Change management
  • - Release & deployment management
  • - Project management
  • - Portfolio management
  • - Time tracking

Built around SIAM for service excellence

Apart from 4me’s ITSM and ESM capabilities that support the ITIL and KCS practices, 4me uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers. The powerful SIAM capabilities that 4me provides prepares organizations for the new reality of dynamic sourcing.

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4me Receives SERVIEW CertifiedTool Award for Service Management

The SERVIEW assessment of the 4me solution is completed against over 600 criteria, across 18 different processes to satisfy the following categories:

- Service Management - ITIL compliant software

- Supporting Service Management

- Service and Configuration Model

- Project Management

SERVIEW, is an independent management consultancy with nearly 20 years of experience of helping businesses optimize IT service organizations. Their development of best practice and the advice they have provided in areas such as vendor selection, gave rise to the CertifiedTool award process being devised and launched. Many of the world’s leading ESM vendors are certified, including ServiceNow, Ivanti and Cherwell, but 4me is the only ESM solution with true SIAM capabilities to achieve the certification.

“4me is expanding its DACH operations in 2019,” stated Cor Winkler Prins, CEO of 4me, Inc. “The SERVIEW certification is an important step, as it is a trusted and respected way of understanding whether a solution is capable of supporting organizations in their service management and digital transformation initiatives.”

Unlike its rival PinkVerify, which is segmented by individual ITIL versions, the SERVIEW CertifiedTool assessment provides a more holistic and organic process, as the four categories listed, are continuously refreshed against all ITSM best practice areas including Prince2, as well as ITIL.

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