IT Service Management
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Foundation e-Learning and Exam
ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework. Our course has been accredited by EXIN and is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Service Strategy (SS) e-Learning and Exam
ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules. On completion, qualified ITIL SS individuals will be able to demonstrate an understanding of the risks and success factors to develop and progress strategy within an organization or programme.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Service Design (SD) e-Learning and Exam
ITIL Service Design is a free-standing qualification and is one of five ITIL Service Lifecycle modules. This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Service Transition (ST) e-Learning and Exam
ITIL Service Transition is a free-standing qualification and is one of five ITIL Service Lifecycle modules. This course is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Service Operation (SO) e-Learning and Exam
ITIL Service Operation is a free-standing qualification and is one of five ITIL Service Lifecycle modules. The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Continual Service Improvement (CSI) e-Learning and Exam
ITIL Continual Service Improvement is a free-standing qualification and is one of five ITIL Service Lifecycle modules. Continual Service Improvement is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Managing Across the Lifecycle (MALC) e-Learning and Exam
The purpose of this ITIL Managing Across the Lifecycle (MALC) course is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. It also allows a successful candidate to demonstrate that they have learned the value of an integrated service management practice, as opposed to separate subject areas.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Operational Support & Analysis (OSA) e-Learning and Exam
This module helps you gain competence in the aspects of service management that relate to OSA, including: a detailed understanding of the OSA processes;; The value of OSA activities for the business; How OSA supports and interacts with other service lifecycle activities; How OSA can deliver operational excellence and Organizing for service operation.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Release, Control & Validation (RCV) e-Learning and Exam
This course will help you gain competence in the aspects of service management that relates to RCV, including: A detailed understanding of the RCV processes; The principles of service transition; How RCV supports and interacts with other service life-cycle activities; How to measure RCV and RCV roles and responsibilities.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Planning, Protection & Optimization (PPO) e-Learning and Exam.
PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimisation, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process.
 
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation ITIL® Service Offerings & Agreements (SOA) e-Learning and Exam.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Offerings and Agreements. SOA is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

 

Project Management
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation PRINCE2® Foundation e-Learning and Exam
PRINCE2 Foundation is essential for individuals who are pursuing a career in a PRINCE2 environment, or for business professionals who would like to incorporate the flexible, process-based approach of the PRINCE2 into their day-to-day work. By the end of the course you will have a good understanding of the seven principles, themes and processes of PRINCE2.

 

IT Governance
ITSM, ITIL, Heldesk, Help Desk, Service Desk, IT Service Management, ITSM Solutions and Implementation COBIT5 ® Foundation e-Learning + Exam
The business orientation of COBIT consists of linking business goals to IT goals, providing metrics and maturity models to measure their achievement, and identifying the associated responsibilities of business and IT process owners. 6 months course access delivered within 24 hours. Includes free exam. COBIT® is a registered trademark of ISACA and the IT Governance Institute.