ITIL® 4 Specialist: Direct, Plan, and Improve=

ITIL® 4 Specialist: Direct, Plan, and Improve: Course Information


The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Course Outline :


Course Introduction

Module 1: Course Introduction
• Let’s Get to Know Each Other
• Course Overview
• ITIL® 4 Certification Scheme
• Course Learning Objectives
• Course Components
• Course Agenda
• Exam Details

Module 2: Core Concepts of DPI
• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Direction
• Basics of Planning
• Basics of Improvement
• Other Core Elements

Module 3: DPI through Service Value Chain and Guiding Principles
• Key Terms Covered in the Module
• Module Learning Objectives
• DPI of the SVS
• DPI of Guiding Principles
Module 4: Role of Direction in Strategy Management

• Key Terms Covered in the Module
• Introducing Strategy Management
• Developing Effective Strategies

Module 5: Implementation of Strategies
• Key Terms Covered in the Module
• Module Learning Objectives
• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk, and Compliance (GRC)

Module 6: Introduction to Assessment and Planning
• Key Terms Covered in the Module
• Module Learning Objectives
• Core Concepts of Assessment
• Conducting Effective Assessments
• Core Concepts of Planning

Module 7: Assessment and Planning through VSM
• Key Terms Covered in the Module
• Module Learning Objectives
• Introducing VSM
• Developing Value Stream Maps
• Knowing More About VSM

Module 8: Measurement, Reporting, and Continual Improvement
• Key Terms Covered in the Module
• Module Learning Objectives
• Measurement and Reporting
• Alignment of Measurements and Metrics
• Success Factors and Key Performance Indicators
• Continual Improvement

Module 9: Measurements and Continual Improvement through Dimensions and SVS
• Key Terms Covered in the Module
• Module Learning Objectives
• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and Practices

Module 10: OCM Principles and Methods
• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and Reinforcement

Module 11: Communication Principles and Methods
• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Effective Communication
• Communication with Stakeholders

Module 12: SVS Development Using Four Dimensions
• Key Terms Covered in the Module
• Module Learning Objectives
• Organizations and People in the SVS
• Partners and Suppliers in the SVS
• Value Streams and Processes in the SVS
• Information and Technology in the SVS


Course Agenda :


Day 1
• Module 1 Course Introduction and Recap of ITIL 4
• Module 2 Core Concepts of DPI
• Module 3 DPI through Service Value System and Guiding Principles
• Module 4 Role of Direction in Strategy Management
• Module 5 Implementation of Strategies
• Module 6 Introduction to Assessment and Planning

Day2
• Module 7 Assessment and Planning through VSM
• Module 8 Measurement, Reporting, and CI
• Module 9 Measurement and CI through Dimensions and SVS
• Module 10 OCM Principle and Methods

Day3
• Module 11 Communication Principles and Methods
• Module 12 SVS Development Using the Four Dimensions
• Exam Preparation

Day4
• Exam

Exam Information :


Delivery: Online (Web based) or paper based
Format: Closed book
Proctoring: Live or Web-proctored
Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
No. of questions: 40, simple multiple choice (1 mark per question)
Pass Grade: 70% (28 marks out of 40)
Exam Prerequisites: Participants have to pass the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.