ITIL® 4 Specialist: High-Velocity IT=

ITIL® 4 Specialist: High-Velocity IT: Course Information

The ITIL® 4 Specialist: High-Velocity IT course is based on the ITIL® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL® 4 concepts and terminology, activities, exercises and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: High-Velocity IT certification exam.

The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.

Course Outline :

Module 1: Course Introduction
• Let’s Get to Know Each Other
• Course Overview
• Course Learning Objectives
• Target Audience
• Characteristics
• ITIL® 4 Certification Scheme
• Course Components
• Course Agenda
• Exam Details

Module 2: Introduction to High-Velocity IT
• High-Velocity IT
• Digital Technology
• Digital Organizations
• Digital Transformation

Module 3: High-Velocity IT Approaches
• Relevance of High-Velocity IT Approaches
• High-Velocity IT Approaches in Detail

Module 4: High-Velocity IT Operating Models
• Introduction
• ITIL Perspective
• High-Velocity IT Aspects
• High-Velocity IT Applications

Module 5: ITIL Building Blocks for High-Velocity IT
• Digital Product Lifecycle
• Service Value Streams
• Four Dimensions of Service Management
• ITIL Management Practices

Module 6: High-Velocity IT Culture
• Key Behaviour Patterns
• ITIL Guiding Principles

Module 7: Supporting Models and Concepts for Purpose
• Ethics
• Design Thinking

Module 8: Supporting Models and Concepts for People
• Reconstructing for Service Agility
• Safety Culture
• Stress Prevention

Module 9: Supporting Models and Concepts for Progress
• Working in Complex Environments
• Lean Culture
• ITIL Continual Improvement Model

Module 10: High-Velocity IT Objectives and Techniques
• High-Velocity IT Objectives
• High-Velocity IT Techniques

Module 11: Techniques for Valuable Investments
• Prioritization Techniques
• Minimum Viable Products and Services
• Product/Service Ownership
• A/B Testing

Module 12: Techniques for Fast Developments
• Basic Concepts Related to Fast Development
• Infrastructure as Code
• Reviews
• Continual Business Analysis
• Continuous Integration / Continuous Delivery (CI/CD)
• Continuous Testing
• Kanban

Module 13: Techniques for Resilient Operations
• Introduction to Resilient Operations
• Technical Debt
• Chaos Engineering
• Definition of Done
• Version Control
• Algorithmic IT Operations
• ChatOps
• Site Reliability Engineering (SRE)

Module 14: Techniques for Co-created Value
• Basic Concepts of Co-created Value
• Service Experience

Module 15: Techniques for Assured Conformance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review

Course Agenda :

Day 1
• Module 1 - Course Introduction
• Module 2 - Introduction to High-Velocity IT
• Module 3 - High-Velocity IT Approaches
• Module 4 - High-Velocity IT Operating Models
• Module 5 - ITIL Building Blocks for High-Velocity IT

• Module 6 - High-Velocity IT Culture
• Module 7 - Supporting Models and Concepts for Purpose
• Module 8 - Supporting Models and Concepts for People
• Module 9 - Supporting Models and Concepts for Process
• Module 10 - High-Velocity IT Objectives and Techniques
• Module 11 - Techniques for Valuable Investments
• Module 12 - Techniques for Fast Developments

• Module 13 - Techniques for Resilient Operations
• Module 14 - Techniques for Co-created Value
• Module 15 - Techniques for Assured Conformance • Exam Preparation

• Exam

Exam Information :

Delivery: Online (Web based) or paper based
Format: Closed book
Proctoring: Live or Web-proctored
Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
No. of questions: 40, simple multiple choice (1 mark per question)
Pass Grade: 70% (28 marks out of 40)
Exam Prerequisites: Participants have to pass the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.