One simple definition of best practice is :
"An industry accepted way of doing something that works."
Aidan Lawes, CEO itSMF
Best Practice is the best identified approach to a situation based upon observation from effective organisations in similar business circumstances.
A Best Practice approach means seeking out ideas and experiences from those who have undertaken similar activities in the past, determining which of these practices are relevant to your situation, testing them out to see if they work, before incorporating the proven practices in your own documented processes.
Best Practice is all about not "re-inventing the wheel&", but learning from others and implementing what has been shown to work.
Best Practice techniques can be applied in all walks of life. We focus on those relating to the management of IT Services - though in reality, the principles apply anywhere.
The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:
- A proven, quality approach to service delivery
- Increased Productivity
- Increased customer satisfaction
- Minimised risk
- Reduced costs
- Improved communication between IT and the business and your customers
Best Practice also helps your organizations by :
- Providing reassurance as to the proven processes
- Confidence to rely on IT services, enabling business objectives to be met
- Clearly defined processes and contacts to handle problems and issues
- Clarification of costs and monitoring of service levels - better informed customers.
- By adopting Best Practice the organisation achieves a consistent and comprehensive approach to Service Management; ranging from software products, through to consultancy, training and qualifications.
- Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven, but more at focusing on delivery what the business needs, when it needs it.