Publisher : GoodeLearning

The objectives of the ITIL 2011 Foundation course are to enable you to understand the importance of service management, both to the IT service provider, and to its customers, and to introduce you to the service lifecycle and its processes, and the functions which carry out those processes.

Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.

The course gives an overview of the ITIL Framework which is captured in the 5 core ITIL volumes of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (2011 versions).

The ITIL Foundation Certificate has become the IT industry’s de-facto introductory professional qualification in the field of IT Service Management. Gaining your ITIL Foundation Level certification will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert.