Publisher : GoodeLearning

The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management. There are two objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.