ITIL Foundation (Version 5)
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today's complex, AI-enabled environments.
What will you learn?
Digital product and service management concepts
Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Value co-creation
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
The dimensions of product and service management
Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
ITIL Value System
Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
The ITIL Guiding Principles
Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
The product and service lifecycle
Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
ITIL's management practices
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
Continual improvement
Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
Value Stream Mapping and Management
Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
Unlock career opportunities
IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager
Experience Manager
Service Improvement Manager
Service Delivery Specialists
Product Owner
Process Lead
Customer Success Manager
Service Owner
Digital Product Designer
Enterprise Architect
Solution Designer
A Quick Walkthrough Video of Our Thai eLearning
วีดีโอเพื่อนำท่านเยี่ยมชมอีเลิร์นนิ่งภาษาไทย
- อีเลิร์นนิ่งภาษาไทย พร้อม Exam Voucher
- สอนด้วยภาษาไทยและใช้สไลด์ภาษาอังกฤษ
- แบบฝึกหัดและตัวอย่างข้อสอบ ชุดที่ 1 และ 2
- รวม 735 คำถามสำหรับฝึกหัดแบบ Interactive
- ออกแบบเพื่อให้ง่ายและสะดวกในการเตรียมพร้อมที่ประสบความสำเร็จ
- รับรองโดย PeopleCert (Approved by PeopleCert)
A Quick Walkthrough Video of Our English eLearning
- eLearning with Exam Voucher
- Approved by PeopleCert
- Prepare confidently for Certification Exam
- Interactive sample paper 1 and 2 (with 40 questions each)
- Total 735 Practice-Questions
- Video Explanation for each topic
Exam
📋
40 questions
🔀
Multiple choice
☑
Minimum required score to pass: 65%
⏱
60 minutes
📕