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Official ITIL 4 Specialist: Create, Deliver and Support - หลักสูตร ITIL 4 Specialist: Create, Deliver and Support อย่างเป็นทางการจาก PeopleCert

ITIL Official eLearning Enhance your certification journey with our Official eLearning option!
ITIL 4 Specialist: Create, Deliver and Support Exam with Online proter is included

ITIL Official eLearning is designed to empower you with a dynamic, flexible, and personalised approach that enhances your engagement, empowers your skills and optimises your educational outcomes. Discover its full spectrum of opportunities.

Enhance your skills in designing, delivering, and supporting digital products and services. Upgrade your strategy, manage issues effectively, and foster a culture of continuous improvement.

Discover our ITIL 4 Specialist: Create, Deliver and Support course

  • Interactive
  • Self-paced
  • Device-friendly
  • 8-10-hour content
  • Mobile-optimised
  • Case studies
  • Practical exercises

  • Start... eLearning!

    Accelerate your professional development journey with the ITIL 4 Foundation and ITIL 4 Specialist: Create, Deliver and Support Certifications, which are now both available through our eLearning delivery option.
    There are two eLearning options for you to choose from:

    1. eLearning (US$999.00 incl.VAT - 35,964 Thai Baht): if you are a self-paced learner seeking an engaging interactive eLearning experience to guide you through your exam preparation.

  • Features
  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers

  • ราคาพิเศษช่วงแนะนำลด 10% - 10%-Off Promotion = US$899.00 incl.VAT - 32,364 Thai Baht
    จ่ายด้วยบัตรเครดิตรที่นี่ - Pay with KBank Secrured Credit Card Now here:
    Total 32,364.00 บาท รวม VAT (32,364.00 Baht, VAT included)

    2. eLearning+ (US$1,299.00 incl.VAT - 46,746 Thai Baht): if you are a self-paced learner in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams* and re-take to gain confidence in achieving exam success.

  • Features
  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

  • ราคาพิเศษช่วงแนะนำลด 10% - 10%-Off Promotion = US$1,169.00 incl.VAT - 42,084 Thai Baht
    จ่ายด้วยบัตรเครดิตรที่นี่ - Pay with KBank Secrured Credit Card Now here:
    Total 42,084.00 บาท รวม VAT (42,084.00 Baht, VAT included)


    Bite-sized learning modules

    Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

    Interactive & engaging content

    Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.

    Self-directed learning

    Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.

    Learn at your own speed

    Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.

    In-depth case studies

    Benefit from a wealth of case studies that provide real-world context and practical knowledge. These case studies are designed to deepen your understanding and guide your learning.

    Real-time progress tracking

    Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.

    Structured learning checklist

    Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.

    Embedded ITIL glossary

    Access the official ITIL glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL terminology.

    Seamless canvas integration

    Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

    ITIL® 4 Specialist: Create, Deliver and Support with Exam:

    The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

    The ITIL® 4 Specialist: Create, Deliver and Support course is a 4-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.

    Course Information:

    Exam: Exam Included (online exam, live procter)
    Certificate: ITIL® 4 Specialist: Create, Deliver, and Support
    Prerequisites: ITIL® 4 Foundation
    Duration: 3 days
    Accreditor: AXELOS & PEOPLECERT
    Delivery format: online or classroom
    Course Materials: Course Book (eBook)

    Course Outline :

    Course Introduction

    Module 1: Organization and Culture
    • Organizational Structures
    • Team Culture
    • Continuous Improvement
    • Culture Collaborative Culture
    • Customer-Oriented Mindset
    • Positive Communication

    Module 2: Effective Teams
    • Capabilities, Roles and Competencies
    • Workforce Planning
    • Employee Satisfaction Management
    • Results Based Measuring and Reporting

    Module 3: Information Technology to Create, Deliver and Support Service
    • Integration and Data Sharing
    • Reporting and Advanced Analytics
    • Collaboration and Workflow
    • Robotic Process Automation
    • Artificial Intelligence and Machine Learning
    • CI/CD
    • Information Model

    Module 4: Value Stream
    • Anatomy of a Value Stream
    • Designing a Value Stream
    • Value Stream Mapping

    Module 5: Value Stream to Create, Deliver and Support Services
    • Value Stream for Creation of a New Service

    Module 6: Value Stream for User Support
    • Value Stream Model for Restoration of a Live Service

    Module 7: Prioritize and Manage Work
    • Managing Queues and Backlogs
    • Shift-Left Approach
    • Prioritizing Work

    Module 8: Commercial and Sourcing Considerations
    • Build or Buy
    • Sourcing Models
    • Service Integration and Management

    Exam Information :

    Delivery: eLearning
    Format: Closed book
    Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
    No. of questions: 40, simple multiple choice (1 mark per question)
    Pass Grade: 70% (28 marks out of 40)
    Exam Prerequisites: Participants have to pass the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

    Why Choose ITIL Official eLearning?

  • Flexibility at Your Fingertips: Official eLearning isn’t just a service; it's your customisable solution. Tailored to meet your individual learning needs, it adapts to your schedule and preferences, providing a unique and tailored learning experience that can be enjoyed anywhere in the world.
  • Self-directed Learning: Say goodbye to rigid timelines and take charge of your education. You can choose your unique learning path, explore resources independently and navigate the material at your own speed, according to your availability.
  • Engaging Learning Playground: Learning has never been easier. Online course materials and training modules include multimedia elements, interactive quizzes and engaging activities, offering you an enjoyable and effective learning experience. All modules are accessible on both desktop and mobile, enabling you to learn anytime, anywhere and on your preferred device.
  • Real-time Feedback and Progress Tracking: Along with quizzes and other knowledge check activities, our Learning Process checklists help you check your understanding and identify areas for improvement.
  • Unparalleled quality: Developed by the custodians of ITIL and PRINCE2, our Official eLearning courses epitomise quality and relevance, ensuring that you are always learning from the most up-to-date materials and the latest versions.
  • Customised to Your Needs: Choose the package that best suits the one that meets your requirements and budget.
  • Support when you need it: Our team, in collaboration with our partners, is devoted to assisting you throughout your journey.

  • Join the eLearning Revolution

    Delivered through Canvas Learning Management System (LMS), the ITIL Official eLearning revolutionises your learning experience.

  • Engaging multimedia approach
  • Interactive elements
  • Multi-level learning structure
  • Quizzes and knowledge checks
  • Mobile-friendly