ITIL® 4 Specialist: Create, Deliver and Support with Exam:
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related
certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration
of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is a 4-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS.
With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist:
Create, Deliver, and Support certification exam.
Course Information:
Exam: Exam Included (online exam, live procter)
Certificate: ITIL® 4 Specialist: Create, Deliver, and Support
Prerequisites: ITIL® 4 Foundation
Duration: 3 days
Accreditor: AXELOS & PEOPLECERT
Delivery format: online or classroom
Course Materials: Course Book (eBook)
Course Outline :
Course Introduction
Module 1: Organization and Culture
• Organizational Structures
• Team Culture
• Continuous Improvement
• Culture Collaborative Culture
• Customer-Oriented Mindset
• Positive Communication
Module 2: Effective Teams
• Capabilities, Roles and Competencies
• Workforce Planning
• Employee Satisfaction Management
• Results Based Measuring and Reporting
Module 3: Information Technology to Create, Deliver and Support Service
• Integration and Data Sharing
• Reporting and Advanced Analytics
• Collaboration and Workflow
• Robotic Process Automation
• Artificial Intelligence and Machine Learning
• CI/CD
• Information Model
Module 4: Value Stream
• Anatomy of a Value Stream
• Designing a Value Stream
• Value Stream Mapping
Module 5: Value Stream to Create, Deliver and Support Services
• Value Stream for Creation of a New Service
Module 6: Value Stream for User Support
• Value Stream Model for Restoration of a Live Service
Module 7: Prioritize and Manage Work
• Managing Queues and Backlogs
• Shift-Left Approach
• Prioritizing Work
Module 8: Commercial and Sourcing Considerations
• Build or Buy
• Sourcing Models
• Service Integration and Management
Exam Information :
Delivery: eLearning
Format: Closed book
Proctoring:Online-proctored
Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
No. of questions: 40, simple multiple choice (1 mark per question)
Pass Grade: 70% (28 marks out of 40)
Exam Prerequisites: Participants have to pass the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
Why Choose ITIL Official eLearning?
Flexibility at Your Fingertips: Official eLearning isn’t just a service; it's your customisable solution. Tailored to meet your individual learning needs, it adapts to your schedule and preferences, providing a unique and tailored learning experience that can be enjoyed anywhere in the world.
Self-directed Learning: Say goodbye to rigid timelines and take charge of your education. You can choose your unique learning path, explore resources independently and navigate the material at your own speed, according to your availability.
Engaging Learning Playground: Learning has never been easier. Online course materials and training modules include multimedia elements, interactive quizzes and engaging activities, offering you an enjoyable and effective learning experience. All modules are accessible on both desktop and mobile, enabling you to learn anytime, anywhere and on your preferred device.
Real-time Feedback and Progress Tracking: Along with quizzes and other knowledge check activities, our Learning Process checklists help you check your understanding and identify areas for improvement.
Unparalleled quality: Developed by the custodians of ITIL and PRINCE2, our Official eLearning courses epitomise quality and relevance, ensuring that you are always learning from the most up-to-date materials and the latest versions.
Customised to Your Needs: Choose the package that best suits the one that meets your requirements and budget.
Support when you need it: Our team, in collaboration with our partners, is devoted to assisting you throughout your journey.
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Delivered through Canvas Learning Management System (LMS), the ITIL Official eLearning revolutionises your learning experience.
Engaging multimedia approach
Interactive elements
Multi-level learning structure
Quizzes and knowledge checks
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